NHS follows rules that guarantees failure, says Civitas
The Telegraphhighlights a report on targets and bureaucracy from Civitas, the Institute for the Study of Civil Society, which claims that the NHS is “guaranteed to fail” following “every known rule that guarantees failure in the business world.” The report says a “top-down target culture” has taken focus from providing “high quality care to the patient” and suggests the answer is to “treat patients as customers not as ‘the market.’”
http://www.telegraph.co.uk/news/newstopics/politics/5932832/NHS-follows-rules-that-guarantees-failure-says-Civitas.html
Marcus "My friend and coach Chris Barrow taught me about the customer service triangle
fast service
/ \
/ \
high quality____________low price
You cannot run a sustainable business satisfying all three corners of the triangle. This unfortunately is what they are trying to do in the dental health service.
My work as a private dentist hopefully satisfies two points of the triangle namely high quality and fast service."
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